Cancellation Policy / Ts & Cs

Cancellation Policy & Terms and Conditions | Sunset Beach Lodge & Spa

Sunset Beach Lodge & Spa Cape Town

Check In / Check Out Times

  • Check in 14:00 – 19:00 hours – ( please call us if your check-in is likely to fall outside of these hours.)
  • Check out 07:00 – 10:00 hours

N.B. Late Arrivals (after 7pm) must notify the Lodge when making a booking.
Check-out time is strictly before 10am on the day of departure unless you have have the specific consent from management.
If you have not checked out by 10am we reserve the right to charge you another full days accommodation rate for that room.

Extra Beds

  • Extra beds are available upon request and confirmation by Sunset Beach Lodge is required.

Pets

  • We regret that no pets are allowed.

Accepted Credit Cards

  • Visa
  • Mastercard
  • Diners Club

N.B. We reserve the right to pre-authorise the Credit Card prior to your arrival.

Cancellation Policy

  • If cancelled up to 60 days in advance of your arrival date, 30% of all nights fees will be charged.
  • If cancelled up to 28 days in advance of your arrival date, 50% of all nights fees will be charged.
  • If cancelled up to 14 days in advance of your arrival date, 75% of all nights will be charged.
  • If cancelled later than 07 days in advance of your arrival date, or you don't show up 100% of all nights will be charged. No refund whatsoever.
  • Acts of God = 100% of all nights will be charged. No refund whatsoever.

Prepayment

We may take a deposit credit card payment of R500, per person, to be fully deducted from your end of stay costs or refunded in accordance with cancellation policy if applicable.